“We have been using the Navigator system for well over a year now and from start to finish the transition between systems has been effortless. The guys are always on hand to help with their excellent customer service. The speedy booking system has changed the way as a Company we operate for the better. We wouldn’t hesitate to recommend their services to others.”
Testimonials
Coda Commerce
“Team Global has been using the Coda Commerce Courier Navigator system since February 2011. The Courier Navigator system has allowed Team Global to continually win new business with the ability to provide the following to our clients:
- Speedy and simple online booking system
- Real time tracking
- E-mail updates (status or proof of delivery)
- Integrator interfaces
- Distribution upload function
- Least cost routing
- Warehouse scanning
- Driver PDA’s with signature capture
The above is only a fraction of what the Courier Navigator system can offer. Team Global are looking forward to our continued relationship with Coda Commerce.
Martin Lovell – General Manager, Team Global
“The overall benefits we hoped to achieve by implementing a new Operating System were not only met, but surpassed.
The ability to adapt the System to our requirements and your input to expand on these ideas before implementing them has been extremely refreshing and appreciated. The importance of your constant availability to deal with our queries quickly and efficiently cannot be understated.
The thought of changing from one courier system to another was a daunting prospect but with your assistance it was made reasonably straight forward and with little difficulty. We now regret not taking the opportunity sooner.
I would have no hesitation in recommending Coda Commerce and the Courier Navigator system to any of your potential clients or other companies within the industry.”
Paul O’Toole, Service & Quality Manager – Associated Air Services
“We’ve now been using Navigator for since 2017 and we’re still really happy with the choice we made. A courier companies OS has become vital in retaining customers and winning new business and Navigator fulfills both those needs.
Through the set-up Coda were responsive and helpful, we had about 20 years of customer records and 100,000 + special prices to transfer, all of which was done perfectly. We then spent a few weeks fine tuning the system and getting the staff ready for what was one of the biggest changes in our history. Day one was of course very busy but we had a member of the Coda team on site at both offices for a week ready to help with any questions or queries.
There’s been so many changes since our move to Navigator but some of the highlights would be that for the internationals we have a fully integrated system using both the airport wholesalers and the bigger international carriers such as UPS and Fedex. We now offer various levels of service such as economy, express and timed seamlessly.
The overnights now trigger emails for customers for events such as cardeds and other exceptions, we have control screens that are set up so the jobs drop off as they’re delivered and can see all our timed deliveries in one place.
The same-day allows us to share visual tracking with our customers and photos of left safes, as with all aspects of Navigator, everything is fully customizable to include the customer as much or as a little as they would like. I’m sure there’s some web specific stuff I should be mentioning but I should probably leave that to someone better qualified than me!”
